Security Center
Your security is a top priority for you – and for us.
Working together to protect your information
Information security is crucial, and we have technology and systems in place to protect your personal, financial, and account information.
It begins with awareness and effort from all of our employees, who take regular training courses to stay informed. Our security efforts also include technology updates, processes for identifying cybersecurity threats, and policies that limit the number of people handling information and ongoing education about how to do so securely.
Security threats are global now, so we need your vigilance, too. Below are a few ways to protect yourself.
What to do if you are the victim of fraud
Follow these steps if someone has stolen your debit card or found a way to access your account.
1. Contact us. Call 866-285-1856 right away to let us know.
2. Sign into Online Banking. Change your password immediately. If your debit card has been stolen, select My Cards to disable your card so no one can use it.
3. Close your accounts and open new ones. Talk to our bankers about establishing new accounts with new numbers. If you set up monthly payments or deposits in the old account, be sure to update your information with the payment recipients or your employer or other income provider.
4. Contact the three major credit bureaus to let them know.
Equifax: 888-378-4329
Experian: 888-397-3742
TransUnion: 833-806-1627
5. File a police report.
Learn about phishing scams.
First, we do not know the password to your My Banking Direct account, and we will never ask for it. Criminals, however, will pull out all the stops to get you to disclose it and other sensitive information.
Understand the latest identity theft tricks.
Identity theft occurs when someone uses your personal information without permission to commit fraud, make unauthorized purchases, and much more.