Upcoming System Upgrade
On August 24, 2020, New York Community Bank (NYCB) will complete a system upgrade to better serve your banking needs and introduce value-added services and enhancements to meet today’s evolving financial services demands. As some of the services we regularly provide to you will be temporarily unavailable from Friday, August 21, 2020 through Sunday, August 23, 2020, we encourage you to take care of any of your banking needs before August 21st.
For a copy of the letter that was mailed on July 22, 2020, to all existing customers about our System Upgrade taking place from Friday, August 21, 2020 through Sunday, August 23, 2020, (opens in new window)please click here to review.
Temporary Changes to Hours
• On Friday, August 21, 2020, the Customer Contact Center will close at 3:00 PM Eastern Time.
• The Customer Contact Center – will be closed from Saturday, August 22, 2020 through Sunday, August 23, 2020 and will re-open on Monday, August 24, 2020 at its normally scheduled time.
• NYCB Online and Mobile banking services will be unavailable starting at approximately 3:00 PM Eastern Time on Friday, August 21, 2020, through the evening of Sunday, August 23, 2020.
• The Automated Telephone Banking System will be unavailable from approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020.
If you have any questions or concerns, contact your local branch or call our Customer Contact Center at (866) 285-1856.